Frequently Asked

Questions

REPLACEMENTS

My bracelet is broken! What can I do?

No worries! We've got you covered with our Product Replacement Program. Simply submit a product replacement request through this form .

Please note: replacement items may differ from original product. We'll do our best to offer a similar exchange product, but an exact replacement is not guaranteed.

ORDERS

When can I expect my order to ship?

Please allow 4-7 business days for your order to ship. We handcraft every product just for you, unlike Amazon or many big box stores. For custom orders, please allow 7-14 business days for your order to ship. You will receive a tracking number when your order ships.

Can I purchase your products in bulk?

Yes! If you’d like to order bracelets or mugs for fundraisers, corporate gifts, wedding favors, family reunions, or other occasions, bulk discounts are available for most of our stock and customizable products. Simply open the Bulk Pricing tab on any product page for pricing info.

Can I use your products for a fundraiser?

Great idea! We've partnered with lots of amazing people to raise money for lots of amazing causes! To find out more about our fundraiser options, check out our info page here!

My mug looks different than the one pictured online; is that normal? 

Due to the handmade nature of our pottery, each piece will have a slightly different shape and glaze pattern. If something doesn't seem right, let us know here, include a photo of your mug and we'll get to the bottom of it. 

WISHING WELL REWARDS

How do I sign up for the Wishing Well Rewards Program?

Signing up for a Wishing Well Rewards account is simple, all you need is your email. Sign up here and begin earning clay coins right away. 

How can I earn clay coins?

We've made it easy to earn clay coins! In fact, you'll receive 200 clay coins just for signing up. Earn rewards for actions like following us on social media or placing an order! You'll even earn 1,000 clay coins on your birthday; our gift to you!

Where can I spend my clay coins?

Clay coins can only be redeemed on mudlove.com. Spend 100 clay coins and receive $1 off your order. Or save up and redeem your rewards for free shipping or free product! 



PRODUCTS

Are your bracelets adjustable? 

Our bracelet are adjustable from about 5"-8". They fit almost all wrists (and even some ankles) from kids to adults! To adjust, pull the bead to tighten, and slide the knot to loosen.

Are your bracelets waterproof? 

Yep! Feel free to wear your bracelet in a shower, pool, lake, ocean, lazy river, water balloon fight, etc.

How many letters fit on a custom bracelet or mug?

Our bracelets can fit up to 13 characters. If you're not sure if your word or phrase will fit, send us an email! We'd be happy to help you out.

Do I need to hand wash my mug?

No need! Our pottery is microwave and dishwasher safe. Wash and reuse!

Are your products really made made of mud? Sounds messy!

Despite "Mud" begin in our name, our bracelets and mugs are made of clay. Mud just happens to be a comment term for clay in the world of pottery.

Can I put sports team name or logo on a bracelet? 

As much as we would love to, we’re unable to print any professional, semi-professional, or college team names or logos. In fact, we can’t print anything that is protected by copyright. If you play in a local athletic league for fun however, we would love to make custom products for your team!


GIFT CARDS

How do I redeem my MudLOVE E-Gift Card?

MudLOVE E-Gift Cards may only be used online at mudlove.com. Once you make it to the checkout screen, enter your gift card code in the box labeled “Gift card or discount code”, and hit “Apply”.

Do E-Gift Cards have any restrictions?

Yes, our E-Gift Cards have some restrictions, including:

  • You may not use coupons and other discounts or promotions to purchase E-Gift Cards.
  • E-Gift Cards cannot be used to purchase other E-Gift Cards.
  • E-Gift Cards cannot be returned.
  • E-Gift Cards cannot be used on bulk, fundraiser, or wholesale purchases.

EMPLOYMENT

Can I get a job or internship at MudLOVE? 

We’re not hiring at the moment, but we appreciate your interest! As we continue to grow, look for new opportunities to show up. Go here to view openings.

GENERAL QUESTIONS

Are you a charity?

MudLOVE is a for-profit business built on the idea of giving back. From the very beginning, we have worked closely with our nonprofit partner, Water for Good to provide safe, clean water to the people of the Central African Republic. Today, the purchase of each MudLOVE product provides 1 week of clean water to someone in the C.A.R.

Are you able to donate to our raffle or cause? 

We love helping out like-minded causes! Generally we can donate up to 5 bracelets or 1 mug. Please fill out our contact form and include the name of your cause and tax ID. 

Where can I buy MudLOVE products in person? 

You can shop our full catalogue here in our online store, or at our 2 retail locations in northeast Indiana. Certain MudLOVE products are also sold at various retail locations across the country. Contact us for a locations near you! 

Can I sell MudLOVE products in my retail store?

We love having our products sold in shops around the world! Please fill out our Wholesale Program application form here , and we’ll see if your store is a good fit.


Can't find what you're looking for? Please fill out our contact form , or call 574-306-2746. We're here to help!

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