Frequently Asked

Questions

Fundraiser Edition

FUNDRAISERS

Do I have to sell a certain amount of bracelets?

Nope! You just do your best and we will take care of the rest.

Can I tell who supported my fundraiser?

Currently, no because we don't have the supporter’s permission to share their information. Be sure to post about your fundraiser and ask people to let you know if they supported your campaign. Many times, people will speak up and comment if they bought something.

Do you do school fundraisers?

We sure do! Our school fundraisers are created with your success in mind. Your supporters will be able to designate which of your students they are supporting. Check out this page for more info. 

Let's talk money. How does this all work?

We believe it is important for you to know how your supporter’s money is handled. The bracelets on your fundraising page will sell anywhere from $9-18, depending on which ones you select. These are handcrafted products created and shipped from Indiana. You will receive 50% of any bracelet sold. The other 50% is used by MudLOVE to cover ongoing business expenses, product costs, and to pay their employees.

When someone makes a donation on your page, 100% of that dollar amount goes into your goal tracker. At the end of your campaign, your tracker will reflect the amount of money that you raised. A 5% processing fee will then be deducted. This processing fee covers credit card and website hosting fees accrued while running your fundraiser.

At the end of your fundraiser, we will send you an e-check for the amount you raised! You simply click on the e-check and print it off at home. If you do not collect your fundraising money within 6 months of your campaign ending, we will donate your earnings to the non-profit we support, Water for Good. The two entities work together as partners and recognize that they have to make money to help people in need, and do not work to profit on others’ misfortune. Instead, the companies operate under the vision to use this partnership to put love in action by helping people raise funds to meet a practical need

ORDERS

When do product ship?

Please allow 4-7 business days for your order to ship. We handcraft every product just for you, unlike Amazon or many big box stores. You will receive a tracking number when your order ships.

Can I purchase your products in bulk?

Yep! If you’d like to order your bands to have on hand for your fundraiser, simply email customercare@mudlove.com.

Products

Where are your products made?

Our products are made in Indiana, in partnership with our friends in the Dominican Republic, Vida Plena. By choosing a MudLOVE fundraiser you are empowering women and artisans in the Dominican Republic. 

Will my bracelet fit my wrist?

Our bands are adjustable from about 5"-8". They fit almost all wrists (and even some ankles) from kids to adults!

Is my bracelet waterproof?

Yep! Feel free to wear your band in a shower, pool, lake, ocean, lazy river, water balloon fight, etc.

How do I resize my bracelet? 

Pull the bead to tighten, and slide the knot to loosen.

Do I need to hand-wash my tumbler?

No need! Our pottery is microwave and dishwasher safe. Wash and reuse!

Do you have more questions? Head to our primary FAQ page to learn more! 

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