Customer service is a hallmark of MudLOVE. If you've ever called the shop or sent us an email, you know our customer care teams have left a legacy of care and encouragement. Our new Customer Care Manager, Hailey, continues this tradition so well. Let's dive right in and get to know Hailey!
What do you wish we knew about your job?
My job is fairly self explanatory, but I actually enjoy what I do. In my position I get to interact with our retail customers almost daily and it is pretty fun to be able to learn the significance of someone's bracelet or mug. I also get to work closely with our wholesale partners and I love offering products specific to them and their stores.
If you could describe your MudLOVE superpower, what would it be?
Is multitasking a superpower? I'm gonna go with yes. In my role I have to focus on a lot of tasks at the same time because things are constantly changing here at MudLOVE. Often times I find myself working on at least one task while I am waiting to hear back from someone else for another project and then I am usually answering a phone call in there somewhere too. I've always been this way and frequently got in trouble at home and at school because of it. Whoops.
What's that *one* thing you're really into right now?
I've always been into music, but right now I would definitely say that Korean pop music, or K-Pop, is what I am particularly into. Up until about a year ago I had no knowledge of the musical variety that exists in South Korea. It wasn't until my co-worker, Marika, showed me the video for BTS's "Boy with Luv" that I got sucked into the black hole that is K-Pop, but honestly I'm not that mad about it.
What's your favorite MudLOVE product?
I would have to go with our Viona bracelets. I love the color variations and how a lot of them work together. I also love how well they work with our inspirational, symbol, and doodle bracelets. However, because I work with our wholesale partners, another product that I really love right now is our State Seal Image mugs. While they can only be purchased by, or through, one of our wholesale partners, I have loved seeing them develop and how the designs for them came together.
Thanks so much for the energy and love you pour into our community, Hailey! We're thankful you're here! Check out the last MudFOLK featuring Joey HERE.
Ok, here's a sneak peak at the mugs Hailey mentioned. Want to get your warm mitts on them? Talk to a shop near you as these are available exclusively for our retail partners!